Effective Date: 06/29/2025
Last Updated: 06/29/2025

Return Window

We offer a 30-day return policy from the date of delivery. Returns must be initiated within this timeframe to be eligible for a refund.

Return Conditions

To be eligible for a return, your knife must meet the following requirements:

• Unused Condition: The blade must be completely unused and in new condition
• Original Packaging: Item must be returned in its original packaging and protective materials
• No Damage: No scratches, chips, or signs of use on the blade, handle, or hardware
• Complete Set: All original components, documentation, and accessories must be included

Items Not Eligible for Return

The following items cannot be returned:

• Sale Items: Any knives purchased at a discounted price or marked as “Final Sale”
• Custom Orders: Knives made to custom specifications or with personalization
• Used Knives: Any blade showing signs of use, sharpening, or wear
• Damaged Returns: Items damaged due to improper handling or packaging during return

What We Don’t Offer

• No Gift Credit: We do not offer store credit or gift certificates as an alternative to refunds
• No Exchanges: We do not exchange items for different models, sizes, or specifications
• Refunds Only: Approved returns will receive a full refund to the original payment method

How to Initiate a Return

1. Contact Us First: Email us at [email protected] with your order number and reason for return
2. Wait for Authorization: Do not ship items back without receiving a Return Authorization (RA) number
3. Return Authorization: We will provide return shipping instructions and an RA number if your return is approved
4. Package Safely: Securely package the knife to prevent damage during shipping

Return Shipping

• Customer Responsibility: Customers are responsible for return shipping costs
• Proper Packaging: Items must be packaged securely to prevent damage during transit
• Insurance Recommended: We recommend purchasing shipping insurance for valuable items
• Tracking Required: Use a shipping method with tracking for your protection

Refund Processing

• Inspection Period: Returns will be inspected within 3-5 business days of receipt
• Refund Timeline: Approved refunds will be processed within 5-7 business days after inspection
• Payment Method: Refunds will be issued to the original payment method used for purchase
• Processing Fees: Original shipping charges are non-refundable

Defective or Damaged Items

If you receive a defective or damaged knife:

• Contact Us Immediately: Report issues within 48 hours of delivery
• Photo Documentation: Provide clear photos of any defects or damage
• Priority Processing: Defective items will be given priority for return authorization
• Full Refund: Shipping costs will be refunded for confirmed defective items

Safety Notice

Important: When returning knives, please ensure they are properly secured and packaged to prevent injury during handling and shipping. Use appropriate protective sheaths or wrapping materials.

Contact Information

For questions about returns or to initiate a return:

Stevan Rodriguez Knives
Email: [email protected]
Phone: 1-408-471-4300
Subject Line: “Return Request – Order #[your order number]”

Policy Changes

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated “Last Updated” date. The policy in effect at the time of your purchase will