Effective Date: 06/29/2025
Last Updated: 06/29/2025

Introduction

Stevan Rodriguez Knives (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

Information We Collect

Personal Information You Provide

When you interact with our website, we may collect the following personal information:

• Account Information: Name, email address, username, and password when you create an account
• Order Information: Billing and shipping addresses, phone number, and order history
• Payment Information: Credit card details and billing information (processed securely through our payment processors)
• Communication Data: Information you provide when contacting us via email, phone, or contact forms
• Custom Order Details: Specifications, preferences, and requirements for custom knife orders

Information Automatically Collected

• Website Usage Data: IP address, browser type, operating system, referring URLs, and pages visited
• Device Information: Device type, screen resolution, and unique device identifiers
• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies
• Analytics Data: How you navigate our site, time spent on pages, and interaction patterns

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process, fulfill, and ship your knife orders
• Account Management: To create and maintain your customer account
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Payment Processing: To process payments and prevent fraudulent transactions
• Marketing Communications: To send promotional emails, newsletters, and product updates (with your consent)
• Website Improvement: To analyze site performance and enhance user experience
• Legal Compliance: To comply with applicable laws and regulations
• Custom Work: To fulfill custom knife commissions and communicate about specifications

Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment Processors: Stripe, PayPal, or other secure payment gateways
• Shipping Companies: UPS, FedEx, USPS for order delivery
• Email Service Providers: For marketing communications and transactional emails
• Website Hosting: Our web hosting provider for site operation
• Analytics Services: Google Analytics and similar services for website performance analysis

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, sale, or transfer of our business, customer information may be transferred to the new entity.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality and shopping cart operations
• Analytics Cookies: Track website performance and user behavior
• Marketing Cookies: Personalize advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Protected servers and databases
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security software and system updates
• Payment Security: PCI DSS compliant payment processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your personal information for certain purposes

Marketing Communications

• Opt-out: Unsubscribe from marketing emails at any time
• Preference Management: Update your communication preferences in your account settings

California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account information is retained while your account is active. Order information is typically retained for 7 years for tax and legal compliance purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our central database is operated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on this page
• Update the “Last Updated” date
• For material changes, provide additional notice via email or website notification

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Stevan Rodriguez Knives
Email: [email protected]
Phone: 1-408-471-4300

For privacy-related requests or concerns, please include “Privacy Request” in your email subject line.

WordPress and WooCommerce Specific Information

This website is built on WordPress and uses WooCommerce for e-commerce functionality. These platforms may collect additional technical information as part of their standard operations. For more information about WordPress privacy practices, visit wordpress.org/about/privacy.

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This privacy policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other regional privacy regulations. However, we recommend consulting with a legal professional to ensure full compliance with all applicable laws in your jurisdiction.